Removals Activities Under COVID-19 Conditions

  • A detailed risk assessment is completed to profile the customer’s risk category, it may be necessary to request that they sign a disclaimer to confirm that they have not been exposed to the virus through contact in the past seven days.
  • Any customer that is in a high-risk category should not be present on site.
  • Customer to wear facemask during the survey visit.
  • Request that no pets are free to roam around the house during that visit.
  • Social distancing measures (2m apart) should always be maintained.
  • Surveyor to carry facemask/visor and gloves which are to be worn wherever possible.

Follow up quotation to include (as well as pricing options etc.) written confirmation to customers advising of what is required from them to help minimise the risks during the move:

  • The customer should deep clean the home and their goods and effects in preparation for the move.
  • The customer should self-pack miscellaneous and non-breakable items wherever possible (the mover will supply the necessary cartons and other materials and should itemise any associated costs).
  • The mover to limit any packing service (if possible) to the packing of china, glass and breakable items.
  • The customer should dismantle and re-assemble furniture items wherever possible.
  •  One family member only to be in attendance at the premises during the move and the 2m social distance to be maintained at all times.
  • The customer should a wear facemask/visor during the removal process.
  • Request that no pets are free to roam around the house during the move.
  • No other trades people to be in the property(s) during the move process.
  • The service proposal (quotation) should request that access to W/C, wash facilities (and possibly a shower) should be made available for the move crew, and that where possible those facilities would be for the use of the crew only.
  • Windows should be opened to maximise ventilation.
  • Crew refreshments: The customer should provide a kettle for staff to make their own refreshments using their own cups/tea bags etc.
  • Completed job sheets/inventories etc. to be emailed to the customer to avoid contact.
  • Terms and conditions should be varied to allow for potential problems or restrictions arising from COVID-19.

Removals Activities Under COVID-19 Conditions

Additional operational procedures to be employed to minimise staff risks:

  • Again, a more detailed Risk assessment is completed by operations management staff.
  • The disclaimer obtained from the customer at the quotation stage to be reviewed.
  • Any customer considered to be in a high-risk category should not be on site and a representative my need to be appointed in their place.
  • During the move, although it will be inevitable that the crew cannot socially distance from each other, the customer must always maintain the 2m spacing from the crew.
  • Operators should stagger the start times of their crews to minimise the number of staff present at the beginning and end of each shift pattern.
  • Operators to ensure that teams are consistently working together (i.e. maintain the same crew pairings) so far as is possible in order to minimise staff having multiple/varied work partners.
  • Operators to maintain wellness checks at the start of each day, to include temperature readings being taken/reported each morning.
  • Staff to be reminded of the need for good hand and respiratory hygiene, and to avoid touching their face.
  • Staff who are unwell with symptoms of Coronavirus must not present themselves for work or, in the event that they do, they must be sent home.
  • Canteen/crew rooms to remain closed and operational staff to be excluded from having access to office areas.
  • Washrooms to be equipped with soaps and paper towels or blow driers. Showers to be provided where possible.
  • All operational staff to carry a change of uniform and/or an apron, personal towel, paper towels, their own refreshments (tea/coffee/foodstuff) and equipment (cup/plate/cutlery etc.).
  • PPE to be provided to all crew members and to include items from the following list;
    disposable facemasks or similar (e.g. washable nose/mouth protection item)
    eye protection
    work gloves
  • Each crew to carry alcohol hand sanitiser and disinfectant wipes, stocks to be replenished as/when required.
  • Remind staff to catch coughs and sneezes in tissues and to dispose of used tissues in a responsible manner.
  • Crews to carry individual plastic bags for holding used clothing etc.
  • When travelling in the cab of the vehicle, ensure that windows are opened slightly and that facemasks/visors are worn.

Removals Activities Under COVID-19 Conditions

  • No more than 2 staff to travel in the cab of the vehicle at any one-time, additional crew members should travel separately to/from site.
  • Crew to change footwear when in the cab and any wet weather gear, or soiled clothing, to be stowed in vehicle body lockers and not in the cab.
  • On overnight trips, only one person to sleep in the sleeper cab or pod. Any other crew members to use alternative accommodation.
  • Plan overnight stops to ensure that all necessary facilities are available to the crew.
  • Where possible, utilise local BAR Members to provide portering assistance for distance moves.
  • Crew to maintain social distancing measures as far as is possible when working and should avoid passing in restricted spaces such as hallways, staircases, and landings, and also to wait for the co-worker to leave vehicle load area before entering where possible.
  • Every time that a 2-man carry is required, then the crew members should use the eye protection and facemask/visor provided.
  • Crew should wash their hands thoroughly on an hourly basis and frequently sanitise the work gloves.
  • Packing materials should only be used once.
  • Vehicle blankets (woollen and/or paper) and webs must be changed regularly and then left for a period of 72 hours before being reused.
  • Vehicle cabs (frequent cleaning of the steering wheel, dashboard, seats and door handles etc.) and load areas, together with all equipment, to be deep cleaned daily.
  • Limit smoking breaks and take well away from the vehicle or residence. Wash hands immediately afterwards.

Advice for removal companies traveling across Europe (in addition to the points made above)

  • Carry on board enough provisions to maintain a high level of hygiene.
  • Avoid crowded places, only leave the cab in places with high concentration of people if absolutely necessary and if so, wear the PPE as directed.
  • In areas of high alert/restricted areas, the authorities may not have limited the movement of trucks and vans so that business can continue. However, they will certainly check the trip routing documentation in order to prove the reason for the vehicle to be where it is.
  • In order to have an uninterrupted travel to the destination, make sure the trip documentation folder includes any specific travel orders that may be required for that journey together with the trip schedule showing all deliveries/collections planned.



Reddaways Removals Ltd, Hillways, South Zeal, Okehampton, Devon, EX20 2JN
​Tel: 01837 840373 Email:​

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Registered In England • Lloyds Bank Chambers, High Street, Crediton, Devon, EX17 3AH • VAT No: 141 5103 20 • Company No: 4601881